About this policy
This policy explains how Deseo Maldives ("Deseo", "we", "us" or "our") handles personal information when you browse deseo.mv, shop with us, use a Deseo account, submit an enquiry or feedback, take part in a promotion, or use our wholesale services.
By using our website or providing information to us, you acknowledge the practices described here. Some services may include an additional notice where a different use of information needs to be explained.
Information we collect
The information we collect depends on how you interact with us.
Information you provide
- Your name, mobile number and email address, where requested.
- Delivery details, including your address and location information you choose to save.
- Order, payment-choice and transaction details, including transfer receipts you upload. We do not ask for or store your online-banking password.
- Messages, feedback, survey responses, competition entries and customer-service correspondence.
- Business and contact details submitted for a wholesale account or enquiry.
Information collected automatically
- Basic device and browser information, IP address, pages viewed, searches and interactions with the website.
- Session, cart and preference data stored through cookies or local storage.
- Account activity such as sign-in verification, order history and notification preferences.
How we use your information
We use personal information to:
- verify your mobile number and manage your account;
- process orders, payments, collection and delivery;
- provide receipts, order updates and customer support;
- review wholesale applications and respond to business enquiries;
- remember your cart and preferences, understand how our services are used and improve them;
- send marketing or promotional communications where you have asked for them or where otherwise permitted, with an option to opt out;
- prevent fraud, misuse and security incidents; and
- meet our legal, accounting and operational obligations.
Retention & security
We keep personal information only for as long as it is needed for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal requirements. Different records may have different retention periods.
We use reasonable technical and organisational safeguards designed to protect your information. No website, transmission or storage system can be guaranteed to be completely secure, so please take care when sending information online.
Your choices
You may ask us to provide access to, correct or delete personal information we hold about you, subject to any information we must keep for legal or legitimate business reasons. You may also ask a privacy question, withdraw a consent you previously gave, or opt out of marketing communications.
To help protect your account, we may need to verify your identity before completing a request. You can also manage certain account details and notification preferences directly through your Deseo account.
Children & external links
Our online shopping services are not intended for children to use without the involvement of a parent or guardian. Our website may link to services operated by others; their privacy practices are governed by their own policies.
Questions or requests
Let’s talk privacy.
Email us and we will help with questions about this policy or your personal information.
marketing@deseomaldives.com